Our Terms and Conditions, in Plain English

These Terms and Conditions govern your use of our platform at Castle Casino. By registering an account or placing a single wager you accept every clause below, so please read the full page before you play.

What Accepting These Terms Means

These Terms and Conditions form a binding agreement between you and us, Castle Gaming N.V., operating Castle Casino under licence 8048/JAZ2023-045 issued in Curaçao. The agreement takes effect the moment you open an account, log in or place a bet, whichever comes first.

We publish the current version on this page at all times. If you continue using our platform after we update the terms, the revised version applies to you from that date. If you disagree with any clause, your only option is to stop playing and close your account.

• You confirm you have read and understood every section of this document.
• You accept that gambling carries financial risk and that losses are your own responsibility.
• You agree to play only with funds you lawfully own.
• You acknowledge that the English version prevails over any translation.

Who May Register With Us

You may hold an account only if you are at least 18 years old, or the legal gambling age in your jurisdiction if that is higher. We are licensed to serve players in permitted jurisdictions; we do not accept players from the United States, United Kingdom, France, Netherlands, Spain, Italy or Belgium.

One account per person, per household and per payment method. During registration you must give accurate personal details, and you must correct them in your profile if they change. KYC verification, including identity document, proof of address and payment method verification, is required before your first withdrawal.

• 1. Provide a government-issued photo ID matching your registered name.
• 2. Supply a recent proof of address, no older than 3 months.
• 3. Verify ownership of each payment method used, on request.
• 4. Allow up to 72 hours for document review.
• 5. Keep your login credentials private; you are liable for all activity under your account.

Deposits, Withdrawals and Verification

The minimum deposit is 15 AUD and the minimum withdrawal is 30 AUD. We do not charge fees on deposits or withdrawals. Withdrawals are capped at 8,000 AUD per day and are processed by bank transfer, Visa, Mastercard, Skrill, MiFinity, Bitcoin, Ethereum or Litecoin. Crypto withdrawals usually complete within 1 hour, e-wallets within 24 hours, and cards or bank transfer within 1 to 5 business days.

We may request KYC documents at any point, not only at your first withdrawal. Funds must be wagered at least once before withdrawal, consistent with anti-money-laundering rules. An account left inactive for 12 consecutive months is considered dormant; we may apply an administrative fee after that period and will notify you in advance.

How We Apply Bonus Rules

Bonuses, including our welcome offer, cashback, reloads and free spins, carry wagering and validity conditions stated in the promotion's own terms, which form part of this agreement. Where a promotion specifies a wagering requirement, bonus funds convert to withdrawable cash only after the full requirement is met within the stated validity period.

While a bonus is active, the maximum permitted bet is 5 AUD or equivalent unless the promotion says otherwise. Wagers on excluded or forbidden games do not count toward wagering. Expired bonuses and unfinished wagering forfeit the bonus and any winnings derived from it.

• 1. One welcome bonus per person, household, IP address and payment method.
• 2. Wagering must be completed within the validity window or the bonus lapses.
• 3. Bets above the cap during bonus play void bonus winnings.
• 4. Bonus funds cannot be transferred between accounts or exchanged for cash.
• 5. We may cancel a bonus where play patterns indicate misuse, as described in the next section.

Conduct We Strictly Prohibit

Fair play is a condition of your membership. The following conduct entitles us to void bets, confiscate balances and permanently close accounts without refund.

This list is not exhaustive. We reserve the right to act on any behaviour that gives you an unfair advantage or undermines the integrity of our platform.

• 1. Fraud, misrepresentation of identity, or use of stolen payment methods.
• 2. Chargebacks or payment reversals on deposits later used for play.
• 3. Multi-accounting, including duplicate accounts created to claim repeat bonuses.
• 4. Bonus abuse, low-risk wagering patterns or structured play designed to guarantee profit from promotions.
• 5. Collusion with other players or exploitation of software errors.
• 6. Bots, scripts, automated tools or data mining of our platform.
• 7. Use of VPN, proxies or other tools to mask a restricted location.

Setting Limits and Self Exclusion

You may set deposit limits, loss limits and session reminders in your account settings at any time, and we apply them immediately. Reductions take effect instantly; increases take effect after a cooling-off period so they cannot be used impulsively.

You may request self-exclusion for a fixed period or permanently by contacting support. Once confirmed, we close access to your account and will not send you marketing material for the duration. Where our staff notice signs of gambling harm, such as chasing losses or drastic spending changes, we may contact you and offer limits, a break or referral to Gambling Help Online on 1800 858 858.

Closing Accounts and Raising Disputes

You may close your account at any time via live chat or by emailing [email protected], available 24/7. We will settle any positive balance by your chosen withdrawal method before closure.

If you have a complaint, contact our support team first; most matters resolve at that level. Unresolved complaints may be escalated to our licence authority. These Terms and Conditions are governed by the laws of Curaçao, and its courts have exclusive jurisdiction over disputes, subject to mandatory consumer rights in your country of residence.

When We Update These Terms

We may amend these Terms and Conditions at any time to reflect changes in law, our licence conditions or our services. The revision date always appears on this page. Material changes that affect your rights are announced by email or an in-platform notice at least 7 days before they take effect. Continued play after that date constitutes acceptance of the revised terms. You may request account closure before the change applies if you do not agree.

Castle Casino FAQ

When do these Terms and Conditions take effect for me?

The moment you register, log in or place your first bet on our platform, whichever happens first.

Can I hold more than one account at Castle Casino?

No. We allow one account per person, household and payment method, and duplicate accounts may be closed with balances confiscated.

What is the maximum bet while a bonus is active?

5 AUD or currency equivalent per bet, unless the specific promotion terms state a different cap.

How do I self-exclude?

Contact our live chat or [email protected] and state the exclusion period you want, temporary or permanent. We will confirm and block access immediately.

Which law governs disputes with you?

The laws of Curaçao, where our licence 8048/JAZ2023-045 was issued, subject to mandatory consumer protections in your country of residence.